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Resolving Issues

Filing an Ethics Complaint

The Code of Ethics imposes duties above and in addition to those imposed by law or regulation which apply only to real estate professionals who choose to become REALTORS®.

Even with the best of intentions, occasional disagreements arise. Many difficulties result from misunderstanding, miscommunication, or lack of adequate communication. If you have a problem with a REALTOR®, you may want to speak with them or the broker in charge of the firm. Open, constructive discussion often resolves questions or differences, eliminating the need for further action.  It also provides a more expedient end to the issue.

Anyone having reason to believe that a member is in violation of the Code of Ethics may file a complaint.

Code of Ethics


Filing an Arbitration Request

By virtue of becoming and remaining a member of a Board and having signed an agreement to abide by Board bylaws, every member agrees to bind themselves and the company for whom they act to submit disputes arising out of a real estate transaction to arbitration as defined in Article 17 of the National Association of REALTORS® Code of Ethics. Arbitration is not a disciplinary proceeding nor does it award damages.

Disputes subject to arbitration include disputes with other REALTOR® members arising out of real estate business and their relationship as REALTORS® (usually over the distribution of a commission) and in specified contractual disputes with a member’s client arising out of an agency relationship between the member and client (provided the client agrees to submit the dispute to binding arbitration with the association and be bound by the arbitration award).

Arbitritable Issues

Arbitration Guidelines

GAR Arbitration Request Packet

The Professional Standards Administrator is responsible for ensuring that the professional standards process of paperwork administration, notifications, correspondence, and maintenance of the confidential case files is done in a timely and efficient manner according to the policies and procedures set forth in the California and National Association of REALTORS® Professional Standards manuals. The staff is not allowed to dispense legal advice or counsel you on your case.

Please contact Danielle Ketcham, Professional Standards Administrator, with any questions. or (406) 585-0033.

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